First Time vs Repetitive Actions

The third important step in documenting a problem is to determine whether the error occurs every time a particular action is performed, or if it only occurs after the action has been performed a number of times.

Step #3: Note whether the problem occurred when the action was performed for the first time, or only when the action had been repeated a number of times.

Problems that occur after a number of repetitions of an action typically indicate a resource limitation being exceeded, and provide a short-cut to problem resolution; see Repetitive Action Problems.


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